At Al Rahma Medical Supplies, we are committed to ensuring customer satisfaction with our digital products. However, due to the nature of digital products, our refund and exchange policy is subject to specific rules:
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- Refund Conditions
We offer refunds only in the following cases:
If the customer is unable to download the product after payment due to a technical issue.
If there is a defect in the product itself (such as a corrupted file or a discrepancy with the description).
If the product has been withdrawn from the store due to intellectual property rights infringement.
Conditions:
Refund requests must be submitted within 7 days of the purchase date.
Clear evidence of the problem must be provided (screenshots, reports).
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- Exchange Conditions
A digital product can be exchanged if:
The product sent is incorrect or different from what was ordered.
The file is damaged and cannot be repaired.
Conditions:
Exchange requests must be submitted within 7 days of receiving the product.
The exchange will be for a similar product of the same price.
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- Order Submission Procedures
To request a refund or exchange, please contact us via:
Email: [email protected]
Provide complete order details and transaction number.
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- Exceptions to the Refund and Exchange Policy
Products that have been successfully downloaded and used are not eligible for a refund.
User errors (such as selecting the wrong product).
Customer delays in requesting a refund or exchange after the specified period.
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- Processing Time
Refund or exchange requests are reviewed within 3 business days of receipt.
If a refund is approved, the amount will be refunded to the original payment method within 7-14 business days.
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We are here to ensure a safe and secure shopping experience for you. If you need further assistance, please don’t hesitate to contact us!
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